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Handles all phone calls In keeping with present tips, and fulfills department specifications for cellular phone time availability and connect with good quality metrics  

expertise dealing with distributed groups across distinctive areas and time zones inside of a website culturally numerous environment. 

knowledge in acquiring and executing options, Conference deadlines and working beneath limited time constraints. 

ABOUT ETECH Etech delivers following era BPO remedies. A global minority owned small business, Etech has designed and trademarked how to turn your data into strategic insights.

currently being a shopper aid Associate, you have got to be versatile when you change to transforming obligations and duties since the department and the organization evolve.

3. software program advancement Oversight:  Collaborate with software program advancement teams to make sure the effective shipping and delivery of substantial-quality computer software alternatives. 

high quality concentrate: This implies having a large amount of dedication to don't just doing all your job but accomplishing it well.

an expert demeanor with the chance to consider ownership of each chat and email and discover a solution For each and every customer

Acquire all demanded facts even though focusing on shopper’s explanation to Make contact with and update tickets according to the interaction or escalate the identical to anxious Section.

dilemma Examination and challenge-resolving: will take time for you to correctly determine the condition and demonstrates endurance. Looks beyond the obvious and doesn’t cease at the primary respond to. Asks Many others for enter.  

Etech international solutions has the end-to-close duty for enhancing shopper encounter through the use of The mixture of various instruments & procedures.

knowledgeable demeanor with the opportunity to consider ownership of every chat, simply call or e-mail and locate a solution For each buyer.

you may offer participating, responsive, timely telephone and electronic mail assistance to client clientele, income, as well as other inside workforce customers. You will be the level of Get hold of for The buyer and/or gross sales team member as you retain them educated on the status of open up issues when actively Doing the job to troubleshoot and resolve them.

Coordinates with Director of Operations to interface with consumer and handle account administration problems. 

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